1	"Employee Assistance Program" Employee Assistance Program 410-546-1692 1-877-546-1692 (toll free)
2	Table of Contents Counseling Associates What is an EAP Plan? What are the benefits of an EAP? What is included in an EAP?
3	Counseling Associates Local, Licensed, and Caring Professionals Over 30 years of service to Delmarva 15 Licensed Counselors Located in Salisbury and Berlin Quality Psychotherapy Treatment Referral Services Substance Abuse Programs On-Site 24/7 Drug & Alcohol Testing
4	EAP Service We provide fast, local, personal service. Our professional staff can respond to your companies’ or employees’ needs. We are here to help the community of the Lower Shore.
5	Unique Benefits of CA Most EAP programs provide either psychotherapy sessions or substance abuse programs. Counseling Associates provides both psychotherapy sessions and substance abuse programs. The sessions in your plan can be a combination of both psychotherapy and substance abuse.
6	What is an EAP Plan? EAP stands for Employee Assistance Program. This is a program, paid for by the company, that proactively provides their employees’ families assistance to live a better quality of life. The program includes both free psychotherapy sessions and substance abuse programs.
7	Access to EAP The sessions provided for in the EAP is not only for each employee, but the total number of sessions may also be used by immediate employee family members. Example: Joe Smith (Employee) During 1 year Joe has 2 sessions Joe’s wife and son have 4 joint sessions. Total of 6 sessions = Free for family (Depending on EAP plan chosen)
8	Referrals To EAP No matter what type of referral is made, all information is kept confidential to the full extent of the law. Self-Referral: Employee calls and sets up an appointment for employee or a family member. Totally confidential access to help.
9	Types of Referrals Suggested Referral: Employer refers employee to Counseling Associates, but it is up to the employee to go. This might happen if a supervisor notices that something is affecting the job performance of an employee and attempts to be proactive. The employer will never know if the employee goes or not unless the employee signs a release.
10	Types of Referrals Mandated Referral: A condition of continued employment is obtaining counseling at Counseling Associates. Employer calls before employee and informs CA of referral. When employee calls, CA calls the employer to simply let them know the appointment has been made. Everything done in session is confidential unless the employee voluntarily signs a waiver.
11	Why have an EAP? Employer Gains Employer and Employee Gains Employee Gains Bottom Line According to the National Institute of Mental Health, 30% of all absenteeism and 66% of all terminations are related to employees' personal problems.
12	Employer Benefits of EAP More productive employees. Less Absenteeism. Less Accidents. Reduce grievances. Reduced time spent on reprimands. Reduce workman’s compensation claims.
13	Employer Benefits of EAP Attract & Retain Employees Increase Productivity Boost Morale Prevent Employee Theft Promote Workforce Cooperation Enhance Organizational Health Prevent Disability Claims
14	Employer/Employee Benefits Reduced cost for mental health portion of insurance plan.
15	Employer/Employee Benefits By having the EAP the employee uses it first. The employee would have already had 6 sessions by the time that insurance kicked in. That is a savings to the employee of $126.81! The insurance company is never billed for the first six sessions causing the cost of insurance to go down.
16	Employer Benefits Research shows that for every dollar spent on an EAP plan, the employer saves between $5 to $16. Research indicates that 20% of every work force have personal problems that impact job performance.
17	Employee Benefits One of the major benefits is that employees or their family members can come in and discuss any life issue at no expense. Typically in order for insurance to play for counseling sessions there must be a DSM-IV diagnosis. This allows employees help without the constraints of the insurance company.
18	Employee Benefits Counseling can help... Improve Relationships Eliminate Anger Feel Good about Yourself Help Troubled Teens Heal & Strengthen Marriages Resolve Grief Eliminate Violence Lift Depression Unravel Family Problems Establish Life Goals Separate or Divorce Civilly Stay Clean & Sober
19	Employee Benefits Counseling can help you... Heal from Trauma Help Disruptive Children Jump Start Your Career Grow Spiritually Manage Fear & Anxiety Reduce Stress Set Life Priorities Manage Change Overcome Gambling Reduce Conflict Balance Work and Personal Life Help Children Adjust to a New Baby or New Siblings
20	Bottom Line This is a classical win/win situation for employer and employees.
21	Types of EAP Services Referral Service Psychotherapy Substance Abuse Services Counseling Associates is unique in their ability to provide the Delmarva area all of these services under one roof.
22	Referral Service During the first 3 sessions of psychotherapy a multi-axial, DSM=IV diagnosis of the person(s) involved will be done, as appropriate. CA will offer referrals to what we believe are the providers of the best and most appropriate care for the situation. We will give the client as much information on his/her treatment options, so the client can make an informed decision on his/her treatment path and the costs involved.
23	Psychotherapy All sessions are fully confidential to the full extent of the law. CA is available 24/7 for emergency assistance. Even if a client is out of the area he or she can call us toll free! 877-546-1692
24	Substance Abuse Counseling Associates provides substance abuse therapy through its Gateway Behavioral Health Division. Included with EAPs are: Intensive Outpatient Group Traditional Outpatient Group Individual Counseling Interventions
25	EAP Index Basic Plan Services Provided Cost Payment Plans Additional Services Provided
26	EAP Plan Each employee has up a certain number of free sessions of either psychotherapy or substance abuse. This does not provide for substance testing. This is for the employee’s entire family. CA provides instruction for supervisors on how to identify and refer employees to CA. CA provides up to one on-site counseling help in case of company emergency.
27	Counseling Associates Will… Help the entire employee’s family. The number of sessions are for the family, not just the employee. Often it is a crisis in the family that takes time away from work and decreases productivity. Helps the supervisors. We help train the supervisors to identify employees who need additional help.
28	Counseling Associates Will… Report quarterly on the number of visits by employees. CA does not tell the employer who visited, just the total number of visits. Provide professional, local, caring, and confidential counseling services.
29	Cost of EAP Counseling Associates charges employers on a per employee per year basis. Three Visits: Six Visits: Nine Visits:
30	Payment Plans The EAP contract can either be paid for on a monthly* or quarterly basis. All EAP contracts pay ahead.
31	Additional Services The following services can either be contracted as a part of the EAP or provided on a per session basis. Drug/Alcohol Testing (We can also do DOT) DNA Testing Additional Training for Supervisors Crisis Intervention Services Group Sessions (on or off site) Wellness Training
32	Thank You Thank you for considering Counseling Associates as your EAP provider. We look forward to providing your company confidential, professional, and caring services.
33	Additional Facts 88% of employees said that their jobs require them to work longer hours, and 68% complained of having to work at greater speeds. -The 1997 National Study of the Changing Workforce. More than 80% of Americans say their lives are more stressful now than they were five years ago, citing pressures at work as the primary reason. -Utne Reader, January-February 1999. 42% of workers have responsibility for children under 18 years of age. -Labor Project for Working Families, January 2000. More than 22 million families provide some kind of unpaid, informal elder care and 64% of caregivers in these families are employed full- or part-time. -Labor Project for Working Families, January 2000.
34	Additional Facts 40% of people caring for elders also have child care responsibilities. -Labor Project for Working Families, January 2000. The biggest concern among young workers (49% of women and 45% of men) is not having enough time for their family and work responsibilities. Survey conducted by High Hopes, Little Trust: A Study Of Young Workers And Their Ups And Downs In The New Economy, 1999. 57% of the class of 1999 graduating business students in 11 countries said attaining work/life balance is their top career goal. -PricewaterhouseCoopers survey, 2000. 87% of poll respondents said they would work harder for a company that is willing to help them deal with personal problems. -Roper Poll, 1995.
35	Additional Facts FACT: The average per-employee cost of absenteeism climbed to an all-time high of $789 per year in 2002, and reflects a price tag of as much as $60,000 a year for small companies, while the largest employers ante up more than $3.6 million.
36	Additional Facts Reasons other than illness accounted for 67 percent of unscheduled absences. Specifically, these reasons were: Family Issues (24 percent); Personal Needs (21 percent); Stress (12 percent); and Entitlement Mentality (10 percent). (The CCH Unscheduled Absence Survey, 2002)
37	Additional Facts FACT: Client surveys show that having EAP/Work-Life services available contributes to job satisfaction, commitment, improved work performance, and company loyalty